Delivery Director

Location: Philippines


Delivery Director

Primary Responsibilities

  • Oversee plans while working with peers and stakeholders across lines of business, to ensure that a business architecture and roadmap is developed to address the needs and strategy of both business and technology related to call centre telephony & desktop technology
  • Staying up to date with industry best practices to educate clients and internal teams on the advantages of various design and implementation options to meet business and technical requirements
  • Initiate, plan, execute, control and close out each project or program from a business perspective, including co-ordination of cross-project and cross-department resourcing within established timelines
  • Maintain a good working knowledge of current infrastructure and industry trends with in the distributed infrastructure area of focus
  • Model Safe Path demo execution best practices in a variety of delivery modalities
  • Conducts technical deep-dive sessions with vendors and executes short proof-of-concept efforts for business and IT
  • Partners with VP-level stakeholders across multiple brands to advise on business impacts to technical solutions
  • Coordinate and plan the overall program including pre-requisite projects, parallel interfacing source system projects across the enterprise
  • Take accountability for project success including on-time, on-budget, high-quality targets
  • Develop and define a structure and operating model for the program

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