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Finacle / CRM Program Manager / Delivery Manager

Location: MalaysiaPhilippinesIndia

Role

Finacle / CRM Program Manager / Delivery Manager 

Responsibilities

  • Manage the overall program delivery for the CRM Project (functional and technical changes)/ Finacle functional and technical changes 
  • Work with program team to ensure all project phases are designed, build and delivered. 
  • Manage the Milestones completion and take it to invoicing from Customer 
  • Manage and deliver phase-gates of delivery and artefacts required for completion. 
  • Work with vendor and partner teams on day-to-day basis for delivery and quality management aspects 
  • Liaise with internal stakeholders across Prog. Management and Delivery & external stakeholders to facilitate deliverables 
  • Form, lead, and coordinate project teams (cross-functional: Business, Technical, Operations, Legal, Procurement, etc.) 
  • Manage all activities in the project lifecycle (initiation, planning, execution, monitoring and controlling, and closing) across one or more lines of business 
  • Coordinate with business partners and all stakeholders to clarify and define project requirements and business case, including development of a statement of work 
  • Make sure deliverables are represented in RAID meetings and has view on the Risks, Actions, Issues and Dependencies of the Program 
  • Liaise with the different stakeholders of the Program across vendors and Customer and forge good working relations 
  • Create, maintain, manage, and monitor work plan and all tasks needed to achieve project objectives and timelines. 
  • Implement control and reporting structures for project monitoring regarding risk and change management based on defined governance methods and standard processes (e.g., risks and issues mitigation and assumptions clearances) 
  • Conduct post-mortem and project closure reviews, customer satisfaction surveys and project team’s performance appraisals 
  • Oversee sourcing, delivery, negotiating and managing outside vendors 
  • Ensure compliance of infrastructure and applications with IT standards, policies, and guidelines, as well as other financial governing bodies 
  • Define and monitor all project key constraints, Develop, and implement project communication plans 
  • Conduct status reviews with project teams, account managers and customers on a regular basis 
  • Contribute to the creation of offers, contracts and time schedules as well as to the cost calculation 
  • Create, review, and implement changes on internal innovation/ project management processes in alignment with the enterprises policies and procedures 

Knowledge & Skill 

  • 10-15 years’ experience in project / Program Management with CRM experience. 
  • Excellent communication skills, well versed in Microsoft Office tools – Word, Excel, PowerPoint, Sharepoint, Confluence 
  • Self-starter able to manage work independently and drive the team to deliver on time 
  • Excellent attitude to work and able to manage people, processes, and systems. 
  • Exposure to variable SDLC methodologies is a plus (Waterfall / Agile)

Number of Vacancies

1

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