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Service Delivery Manager

Location: Singapore

Role

Service Delivery Manager

Responsibilities

  • Engage closely with our sales teams (Account Managers and Solutions Engineers) to develop strong customer relationships and grow the Cloudera Professional Services business
  • Define, scope and sell our professional services portfolio
  • Prepare Statements of Work or Change Orders for review by Cloudera legal and deal desk
  • Lead the services engagement with our customers, acting as the single point of contact, coaching customer project managers in their Cloudera journey and managing overall engagement budget
  • Plan out and forecast our resourcing profile, working with our resourcing function to assign the appropriately skilled resources to your customer engagements
  • Implement the appropriate level of project governance to an engagement. Working directly with Customer to ensure alignment of Cloudera tasks/activities
  • Work as a conduit between the Customer and other parts of Cloudera including Support and Engineering

Qualifications

  • Several years experience in successfully managing project or engagement delivery, preferably within an enterprise software company or SaaS company
  • Excellent experience in leading scoping, selling and delivering large scale, data driven projects
  • Excellent customer relationship management experience including managing escalations, and participating in executive steering meetings
  • Strong foundational knowledge of working within the IT domain
  • Excellent knowledge of software implementation and project/program management methodologies
  • Self-starter mentality and collaborative problem solver
  • Strong verbal, written and presentation communication skills
  • Excellent analytical skills
  • Project Management related certifications

Number of Vacancies

1

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