The Opportunity.
Thakral One is looking for an Associate Prod Support to manage and support production environments across data and cloud platforms. The role focuses on L1/L2 support, incident resolution, monitoring, and SLA-driven operations. You’ll work closely with T1/T2 teams to troubleshoot, automate, and stabilise production systems.
The Role.
Roles and Responsibilities
- Provide technical and administrative support for day-to-day operations, including troubleshooting issues reported by end users, T1 Team, T2 Team.
- Resolve technical problems promptly to meet SLA requirements.
- Deliver 24×7 operational support for all production activities, including holidays and weekends
- Coordinate with various teams, raise support tickets, analyse root causes, and assist in efficient resolution of all production-related issues
- Maintain detailed logs of all issues and ensure resolutions align with quality assurance standards for production processes
- Serve as the primary point of contact for the data warehouse production ecosystem
- Enhance quality through value-added initiatives, automation, and optimisation
- Capable of leading the outage calls and engaging all relevant teams
The Expertise.
- 2-5 years of experience in Production Operations, particularly in managing production environments
- Proficient in using ticketing tools such as ServiceNow, AOTS, BMC Remedy etc.
- Effective soft skills & communication skills, including verbal, non-verbal, written
- Provide technical support to all stakeholders, T1 & T2 Teams.
- Should have a thorough understanding of general Tier 1 (T1) & Tier 2 (T2) responsibilities & hands-on exp over Development as well.
- Assist end users, T2 team, and development team with advance troubleshooting for reported issues.
- Experience with monitoring tools and platforms like Kibana and ADX
- Hands-on experience with scripting languages such as Bash and Shell
- Strong understanding of Linux, IBM TWS, SQL, Azure Cloud, Snowflake, and Databricks
- Capable of working in a fast-paced, dynamic environment
- Should possess experience in managing production deployments.
- Should be capable of resolving code and SQL-related issues, and implementing enhancements as needed.
Key Competencies and Skills
- Azure Fundamentals, IBM TWS, Snowflake Basics, Databricks, SQL, Linux, Unix, and Shell Scripting, development Skills.
Education and Qualifications
- Must have bachelor’s degree or master’s degree in science / computer applications or equivalent.
Other Relevant Information
- Location: Bangalore / Hyderabad
- Notice Period: Immediate / 10 days
About us.
Thakral One is a consulting and technology services company headquartered in Singapore, with a pan-Asian presence. We focus primarily around technology-driven consulting, adoption of value-added bespoke solutions, enabling enhanced decision support through data analytics, and embracing possibilities in the cloud. We are heavily inclined towards building capabilities collaboratively with clients and believe strongly in improving grounded and practical outcomes. This approach is possible through our partnership with leading global technology providers and internal R&D teams. Our clients come from Financial Services, Banking, Telco, Government, Healthcare, and Consumer-oriented organisations.