Role
Business Program Manager – Fintech Lending Platform
About the Role
Thakral One is seeking a Business Program Manager to lead the business-side delivery of a high-impact fintech lending platform implementation for a client in Indonesia. The role will focus on defining target operating models (TOM), setting up standard operating procedures (SOPs), and orchestrating cross-functional alignment between technical and business teams.
This is not a technical PM role—we’re looking for someone with deep experience in lending operations, fintech or digital banking, and strong exposure to platform-driven change.
Key Responsibilities
- Lead the end-to-end business program management for the implementation of a fintech lending platform.
- Define and drive the Target Operating Model (TOM) and Standard Operating Procedures (SOPs) in alignment with business and regulatory needs.
- Work closely with internal and external stakeholders across product, operations, compliance, and technology teams to ensure smooth execution.
- Act as the key bridge between business users and the technical implementation teams to ensure alignment of deliverables and requirements.
- Oversee change management and ensure readiness of business teams to adopt the new platform.
- Facilitate workshops, define milestones, manage issues/risks, and track overall business delivery.
- Provide input into long-term operational support (BAU) strategies post-implementation.
Qualifications & Experience
- Minimum 10 years’ experience in project or program management, with at least 5 years in fintech or lending operations.
- Proven experience defining SOPs, TOMs, and business process frameworks within financial services or digital banking.
- Deep knowledge of the end-to-end lending lifecycle, from origination to collections.
- Exceptional ability to engage with business executives, product owners, and technical teams to drive alignment and outcomes.
- Demonstrated experience working on platform implementation or large-scale business transformations.
- Regional experience (SEA, Indonesia) is a strong plus.
- Willingness to travel occasionally to Indonesia as needed.
Other Relevant Details
- Work Set-Up: Remote / Hybrid (with occasional travel as needed), Asia only
- Job Type: Contract (6-12 months), extendible
Number of Vacancies
1