As a Change Coordinator, you will coordinate and administer change‑management activities across the client’s network and infrastructure environment. You will manage change requests end‑to‑end, from initial submission through approval, planning, communication and validation, ensuring changes are properly controlled and aligned with operational needs throughout this five‑year engagement.
What You’ll Do and How You’ll Succeed
- Coordinate the change process: Provide direction and support to Change Advisory Board (CAB) meetings, change owners, builders, implementation teams and test teams to ensure effective governance of the change management process. Manage change records and update statuses, tracking progress and issues.
- Develop and execute change plans: Support the development of effective change‑management strategies based on situational awareness of the change and impacted groups, then create actionable and targeted change management plans that include communications, training and adoption activities. Ensure each change has a detailed implementation plan, roll‑back steps and post‑implementation validation.
- Coordinate multiple initiatives: Provide complex support for multiple simultaneous change initiatives, maintaining schedules and ensuring compliance with change control procedures. Integrate change activities into project plans and collaborate with cross‑functional teams to support adoption.
- Communicate and report: Compose, prepare and edit reports, presentations and communications in collaboration with subject matter experts. Communicate change status, progress and issues to stakeholders and management, encouraging dialogue and transparency.
- Monitor and improve processes: Gather change‑related information, assess risk, propose change schedules and monitor workloads and stakeholder feedback, compiling statistics to support process improvement. Participate in risk and issue management, evaluate performance metrics and assist with process improvement initiatives.
- Educate and collaborate: Provide guidance and education on the change‑management process to team members and stakeholders. Support development and delivery of change‑management communications and training materials.
We’d Love to Hear From You If…
Experience
- You have at least three years’ experience coordinating change management or project management initiatives, including managing change requests and supporting implementation.
- You have a proven record of managing vendors and internal resources and delivering infrastructure or technical support changes.
- You have experience producing reports and coordinating communication plans for multiple stakeholders.
Technical Expertise
- You possess working knowledge of change, incident and problem management processes and frameworks such as ITIL.
- You are familiar with project management methodologies and SDLC and have proficiency with support ticketing tools (e.g., JIRA).
- You can prepare detailed change control documentation, including implementation plans, risk assessments, test plans and compliance reports.
Ways of Working
- You excel in communication and stakeholder management, conveying technical solutions to both technical and non‑technical audiences.
- You are organised, analytical and detail‑oriented, adept at managing multiple changes concurrently and ensuring adherence to process.
- You collaborate effectively with cross‑functional teams, encourage dialogue and address resistance to drive adoption of new processes.
Assignment Details
- Contract Duration: 5 years (1 Jul 2026 – 30 Jun 2031)