As an IT Business Analyst, you will play a critical role in supporting the Regional Payment System, a key platform that processes domestic payments for corporate customers across Asia. You will ensure timely delivery of high-quality system solutions by collaborating with business units, managing requirements, and supporting production incidents.
What You’ll Do and How You’ll Succeed
Requirements Analysis & Definition
- Conduct requirements analysis and collaborate with business units to elicit and review business needs.
- Analyse and define detailed functional and non-functional requirements, including integration dependencies across systems.
- Monitor and manage risks and issues related to requirements and scope changes.
Testing & Validation
- Work with offshore test teams to translate requirements into test scenarios and cases.
- Validate test results to ensure fixes are correctly implemented before production rollout.
- Clarify test findings, classifying them as defects or change requests.
Issue Management & Support
- Liaise with teams and vendors to investigate reported issues, identify root causes, and implement fixes or workarounds.
- Manage outstanding defects and change requests, prioritising with business units and planning for resolution.
- Provide L3 production incident analysis, resolve issues, and handle user queries and change requests.
Knowledge Management
- Maintain up-to-date documentation and knowledge bases related to application features and processes.
- Act as subject matter expert for payment systems and related processes.
We’d Love to Hear From You If…
Experience
- You have at least 7 years of experience specialising in payments implementations, with exposure to business analysis methodologies and frameworks.
- You have strong domain knowledge of Asia Pacific payment systems such as RTGS, NEFT, ACH, CITAD, G3 Fast, and Payroll.
- You have experience with the full software development lifecycle and exposure to Agile methodology.
Technical Expertise
- Excellent knowledge of ISO20022 payment standards and SWIFT messages.
- Experience with TCS Bancs Payments product is preferred.
- Familiarity with project management fundamentals and change management processes.
- Knowledge of Java/J2EE, Oracle DB, SQL, Unix/Linux, and IBM WAS is an advantage.
Ways of Working
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent verbal and written communication, interpersonal, and negotiation skills.
- Strong planning, organisational, and time management abilities.
- Self-motivated, able to work independently, and a collaborative team player.