As an IT Support Engineer, you will provide Level 2 support and manage day-to-day IT operations, ensuring stable and secure end-user environments. You will work across the Microsoft ecosystem to resolve issues efficiently while maintaining continuity of business operations
What You’ll Do and How You’ll Succeed
- Deliver Level 2 support by diagnosing and resolving user issues, ensuring minimal disruption to business operations
- Manage routine IT operations tasks independently, maintaining system stability and user productivity
- Perform hands-on troubleshooting of laptops and end-user devices, ensuring timely resolution of technical issues
- Support and operate within the Microsoft ecosystem, including tools such as Microsoft Defender, to maintain system security and performance
- Ensure consistent execution of daily IT support activities while maintaining service quality and responsiveness
We’d Love to Hear From You If…
Experience
- You have 3 to 4 years of relevant experience in IT support or operations roles
- You have hands-on experience providing Level 2 support
Technical Expertise
- You have practical exposure to the Microsoft ecosystem, including tools such as Microsoft Defender
- You are capable of performing laptop troubleshooting and supporting day-to-day IT operations
Ways of Working
- You work independently to manage routine IT operations tasks effectively
- You demonstrate reliability in handling support issues and maintaining operational continuity