As a Java Application Support L1, you will provide frontline production support for campaign and enterprise applications in a telco environment. You will manage incidents and service requests, perform basic Java and SQL troubleshooting, contribute to SLA‑driven operations, and collaborate closely with developers, operations, and client stakeholders to maintain smooth and reliable application performance.
What You’ll Do and How You’ll Succeed
Key Responsibilities
- Fully understand the processes and architecture of the campaigns’ end‑to‑end flow.
- Monitor, update, resolve, and execute incident tickets and service requests assigned to you.
- Perform configuration changes, code fixes, and infrastructure‑related adjustments required to resolve incidents or problem records.
- Provide improvement recommendations to enhance system stability and operational efficiency.
- Contribute input to timeline estimates for service requests.
- Escalate anticipated risks or delays, and provide recommended resolutions and impact assessments.
- Support preparation of issue resolution progress reports and status updates for client counterparts as needed.
- Contribute to daily, weekly, and monthly campaign‑related reports such as trend analysis and operations dashboards.
- Identify improvement opportunities in delivery processes and propose recalibration of service levels if required.
- Participate in the technical assessment of new campaigns, raising operational impact questions and identifying potential gaps.
- Review and validate the campaign’s Policy and Procedure Manual to ensure it includes all required monitoring and support procedures.
- Review deployment work plans, validate relevant objects, and assess operational impacts.
- Provide Level 3‑type support with on‑call responsibilities when required.
- Apply knowledge in incident, request, and change management processes.
- Work with ticketing tools such as Remedy and ServiceNow.
- Apply telco industry understanding where applicable.
Additional Responsibilities
- Respond to occasional support requests from the Functional Manager for related tasks.
- Submit timely status reports to Leads or the Project Manager.
- Conduct knowledge‑sharing sessions with internal or external teams as needed.
- Assist in completing detailed technical documentation.
- Support the operations team in troubleshooting and resolving production issues, including complex tickets requiring development work.
- Identify project expansion opportunities and raise them to the Leads, Service Delivery Manager, or Engagement Manager.
We’d Love to Hear From You If…
Experience
- You hold a bachelor’s degree in information technology, computer science, or a related field.
- You have experience working in an operations support setup.
- You have 1–2 years of experience working with Java in enterprise environments.
- You have 1–2 years of experience handling incident, problem, and change management processes.
- ITIL experience or certification is an advantage.
Technical Expertise
- You have experience in Java full stack development.
- You have basic knowledge of SQL or Oracle.
- You have familiarity with DevOps concepts or tools (advantage).
- You are familiar with tools used for microservices (advantage).
- Nice to have experience with Kafka, Camel, Aerospike, AWS, Kubernetes, Linux scripting, Grafana, or Prometheus.
Ways of Working
- You communicate effectively with senior management, consultants, and cross‑functional teams.
- You can work in a matrix environment and influence stakeholders.
- You can manage multiple initiatives simultaneously.
- You have strong organisational, analytical, and problem‑solving skills.
- You maintain high attention to detail and accuracy.
- You demonstrate strong customer service orientation.
Assignment Details
- Employment Type: Contract
- Location: Makati
- Work Setup: Hybrid