As a Senior App Support – Mobile (iOS & Android), you will provide advanced break-fix maintenance and deployment support for the mobile components of the Pay2Bill application landscape. You will play a critical role in resolving complex incidents, supporting deployments, identifying root causes for priority issues, and enabling stable handover to Level 2 teams within a live operational environment.
What You’ll Do and How You’ll Succeed
- Provide Level 3 break-fix support for Pay2Bill mobile applications across iOS and Android environments.
- Investigate and resolve complex production issues affecting mobile application stability and functionality.
- Perform Root Cause Analysis for P1 and P2 incidents and contribute to clear, actionable RCA documentation.
- Support deployment activities for mobile releases, including validation of implementation steps and rollback readiness.
- Work closely with Level 2 teams to ensure smooth deployment support and operational transition.
- Troubleshoot recurring incidents and recommend sustainable fixes within the scope of the support engagement.
- Support monthly operations reviews through technical updates, incident analysis, and operational insights.
- Collaborate with cross-functional teams to clarify issues, assess impact, and restore service efficiently.
- Ensure support activities are documented clearly for operational continuity and stakeholder visibility.
- Maintain strong awareness of support boundaries, including escalation of requests that fall under development or change request scope.
We’d Love to Hear From You If…
Experience
- You have strong experience supporting mobile applications in a Level 3 support, maintenance, or production support environment.
- You have handled complex incident resolution for enterprise mobile applications across iOS and Android.
- You have experience supporting release or deployment activities in live production environments.
Technical Expertise
- You have solid understanding of mobile application support across iOS and Android platforms.
- You are experienced in break-fix analysis, incident troubleshooting, and root cause investigation.
- You can support deployment execution, rollback planning, and handover readiness for Level 2 teams.
- You understand the distinction between operational support and development scope in managed support environments.
Ways of Working
- You bring strong troubleshooting discipline and urgency in resolving production issues.
- You communicate clearly during incidents, deployments, and post-incident reviews.
- You work well with support teams, delivery teams, and operational stakeholders.
- You are methodical, dependable, and focused on service stability.
Assignment Details
- Contract Duration: 1 year
- Shift: 8×5 support model